A：Hello. Thank you for calling Spend Mart.您好。感谢您致电Spend Mart。
B：Is this the Customer Service Desk?请问是客户服务柜台吗?
A：Yes. How can I help you?是的。我能为您做什么?
B：I bought a sweater from your store a week ago. It says size 12. But actually, it is a size 10. Can I exchange it?一周前我在你们的店里买了一件毛衣。标着是12号，可实际上是10号。我能换一件吗?
A：Do you have the receipt with you?请问您还留着收据吗?
B：Yes, I do.是的。
A：I like to apologize for the problem. Please come down with your receipt and sweater to exchange it for the size you want.很抱歉给您造成的麻烦。请带着您的收据和毛衣到店里更换您需要的尺码。
B：Thank you very much.谢谢。
A：You’re welcome.别客气。