【对话8：打电话更正账单错误】

Hello. Can I help you?

I need to talk with someone about my bill.

Okay. Hold on the line. James will be with you in just a moment.

Thanks.

Hi, this is James in customer sevice. What can I do for you?

Hi, James. The bill I received yesterday for my home cable TV service is wrong.

What’s your account number?

200508.

Okay. The reqular monthly charge should be $65.

Right. But yesterday I got a bill for $85.

The cable TV company charged you an extra $20 because of your late payments for the last two months.

Oh, I see. Thanks.

No problem.

您好。我能帮您什么？

是关于我的账单的问题。

好的。请稍等。詹姆斯会来解决您的问题。

谢谢。

您好，我是客户服务部的詹姆斯。我能为您做什么？

你好，詹姆斯。昨天我收到了有线电视的账单，但是账单有错误。

您的账号是什么？

200508.

每月的费用应该是65美元。

对的，但是账单上是85美元。

有线电视公司额外收了您20美元，是因为您前两个月的账单付晚了。

哦，是这样啊。谢谢。

不必客气。

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