A：Hello. Can I help you?您好。我能帮您什么?

B：I need to talk with someone about my bill.是关于我的账单的问题。

A：Okay. Hold on the line. James will be with you in just a moment.好的。请稍等。詹姆斯会来解决您的问题。

B：Thanks.谢谢。

A：Hi, this is James in customer sevice. What can I do for you?您好，我是客户服务部的詹姆斯。我能为您做什么?

B：Hi, James. The bill I received yesterday for my home cable TV service is wrong.你好，詹姆斯。昨天我收到了有线电视的账单，但是账单有错误。

A：What’s your account number?您的账号是什么?

B：200508.200508.

A：Okay. The regular monthly charge should be $65.每月的费用应该是65美元。

B：Right. But yesterday I got a bill for $85.对的，但是账单上是85美元。

A：The cable TV company charged you an extra $20 because of your late payments for the last two months.有线电视公司额外收了您20美元，是因为您前两个月的账单付晚了。

B：Oh, I see. Thanks.哦，是这样啊。谢谢。