A：Can I help you?有什么需要帮忙的吗?

B：Yes, I have a complaint to make.恩，我有点意见。

A：What's the problem?有什么问题吗?

B：I bought this skirt in your store last week. What a famous brand is that! The stitches are coming off. Anyway, I'd like to ask for a refund for this skirt.上周我在你们店里买了这条 裙子。这是什么名牌啊!线头都松了!不管怎么说，我想要退货。

A：I'm sorry. They are not refundable. But we can exchange it for you, OK?对不起，它们是不能退的。 但我们可以给您换一条，行吗?

B：OK.好吧。

A：Wait for a moment. I think we have another one…Here you go.稍等一下。我想我们还有 一件……这就是。

B：But this one is blue. Mine is red.但这条是蓝色的。我的是红 色的。

A：Sorry, lady. This is the only one we've got now. How about we fix it up for you?对不起，小姐。我们现在 只剩这件了。我们帮您补一下怎么样?

B：That's certainly good. When will it be ready?那好啊。什么时候能补好?

A：It will be ready tomorrow.明天就能补好。

B：That's quick.那挺快的。

A：Come along then and bring this receipt with you. And I am afraid we've gonna have to charge you 20 for that.那到时候来吧，把这张发 票带上。恐怕这一次我们得收您20块钱。

B：What!什么!