化解客户抱怨
2016-01-18来源:易贤网

A Hello, Is this EYG computers?

喂, 这里是EYG电脑公司吗?

B Yeas, It is. Sewen jes speaking. How can I help?

是的,我是Sewen jes。有什么我可以为你服务?

A Actually, I'm calling to complain about your service. The computer I bought last week is fauilty.

实际上,我是打电话抱怨你们的产品的。我上星期买的电脑是假次品。

B Oh, I'm sorry to hear that, sir. What exactly is problem?

噢,先生,真是抱歉。是什么问题呢?

A Well, basicly,It doesn't work. It doesn't even start properly.

这个嘛,基本上根本不能用,连开机都有问题。

B Oh, dear! I'll do whatever I can.

噢,天哪!我会尽量帮你处理.

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