AHello. Can I help you?

您好。我能帮您什么？

BI need to talk with someone about my bill.

是关于我的账单的问题。

AOkay. Hold on the line. James will be with you in just a moment.

好的。请稍等。詹姆斯会来解决您的问题。

BThanks.

谢谢。

AHi, this is James in customer sevice. What can I do for you?

您好，我是客户服务部的詹姆斯。我能为您做什么？

BHi, James. The bill I received yesterday for my home cable TV service is wrong.

你好，詹姆斯。昨天我收到了有线电视的账单，但是账单有错误。

AWhat’s your account number?

您的账号是什么？

B200508.

200508.

AOkay. The regular monthly charge should be $65.

每月的费用应该是65美元。

BRight. But yesterday I got a bill for $85.

对的，但是账单上是85美元。

AThe cable TV company charged you an extra $20 because of your late payments for the last two months.

有线电视公司额外收了您20美元，是因为您前两个月的账单付晚了。

BOh, I see. Thanks.

哦，是这样啊。谢谢。

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