A：Ben always appears rude to the people around him.
Ben总是对周围的人表现得很无理。
B：But he's really kind at heart.
但是他本质上是个好人。
A：That's true. We can not judge people by appearance.
是的。我们不能以貌取人。
注释：
at heart：本质上，非表面的，在内心里Eg . His manners are rough, but he is a kind man at heart.
他虽然举止粗鲁, 但心地善良。