quality issues 质量问题
a: your request for compensation makes me surprised. what happened?
b: it’s because of the quality.
a: could you tell me the particulars?
b: i told you that we want first-class goods. so the quality, specification and price are clarified in our contract. do you remember those details?
a: yes, i do.
b: the re-examination results indicate that one-third of the goods are not up to standard.
a: really? we began to load the goods after we made sure they were qualified.
b: i told you the truth. according to the contract, if you fail to honor the contract, we are entitled to cancel it.
重点讲解：
be entitled to do sth. 有权利去做某事 例如：
a feudal knight ranking between a knight bachelor and a baron was entitled to lead men into battle under his own standard. 方旗爵士是一种封建骑士爵位，其勋位在最低级爵士和男爵士之间，有权率领随从在自己的方旗下上阵作战。
a: 听到你要提出索赔我很吃惊，究竟是怎么回事?
b: 质量问题。
a: 能说的具体点吗?